Business

Telephone Etiquette

The meaning of Telephone Etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great course.

With our Telephone Etiquettecourse, you will begin to see how important it is to develop better telephone communication skills. By improving how you communicate on the telephone and improve basic communication skills, you will improve on almost every aspect of your career.

 

Course Objectives:

 

  • Recognise the different aspects of telephone language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone messages
  • Know different methods of employee training

 

What is Covered:

 

  1. Module One: Getting Started
  2. Module Two: Aspects of Phone Etiquette
  3. Module Three: Using Proper Phone Language
  4. Module Four: Eliminate Phone Distractions
  5. Module Five: Inbound Calls
  6. Module Six: Outbound Calls
  7. Module Seven: Handling Rude or Angry Callers
  8. Module Eight: Handling Interoffice Calls
  9. Module Nine: Handling Voicemail Messages
  10. Module Ten: Methods of Training Employees
  11. Module Eleven: Correcting Poor Telephone Etiquette
  12. Module Twelve: Wrapping Up
Current Status
Not Enrolled
Price
R799
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Credit Card Payments

All Credit and Debit Card payments are processed through PayU. After submitting the discount code, you will be redirected to the PayU payment gateway, where you will be asked to enter your Nedbank card details in order complete the transaction.

After the payment has been successfully processed, you will be redirected back to the Educate24 site, and will be able to start your course immediately.

How to access your voucher on the Greenbacks app


All Nedbank Greenback members who wish to make use of this discount, please follow the check out process where you will be prompted on how to redeem your discount code

Simply download the Greenbacks app.
Select offers and Opt into the Educate24 deal to get access the voucher code that will entitle you to 25% off.
Once you’ve opted in, go to ‘More’ at the bottom of your screen and select ‘Coupons’.
If your coupon does not appear, please check again in a few minutes.
Visit www.educate24.co.za to purchase your online course.
Present your coupon code at checkout and pay with your Nedbank card.

Any Nedbank queries can be directed to this number: 0860 555 111

Why do you need my card number?

Educate24 will only use your card number to validate that you are a Capitec client.

Is it safe to enter my card number?

Yes it is safe. Educate24 does not store your card number and only use it to validate that you are a Capitec client.

Where can I find my card number?

Your card number is the 16 digit nmber on the front of your Capitec bank card.

All Capitec Card holders who wish to make use of this discount, please follow the check out process where you will be prompted on how to redeem your discount voucher