Business

Managing Business Processes

What is this Course About?

Managers manage people and “things” and it is the management of the “things” that we will be focusing on. When we manage “things” such as production, sales, service, we are actually managing “processes” and “systems”. Learning how to manage business processes will help you to:

  • Explain what is meant by a process and a system and identify systems and processes in your workplace.
  • Compile a flowchart for a process in your workplace.
  • Compile a fishbone diagram illustrating the inputs/suppliers to a process in your workplace.
  • Use flowcharts in analysing process deficiencies.
  • Implement and use control points in evaluating processes and identify appropriate measurements and methods of feedback.

Who Should be doing This Course?

Managers who manage people and “things” – and it is the management of the “things” that we will be focusing on. When we manage “things” such as production, sales, service, we are actually managing “processes” and “systems”.

Learning Outcomes

After completing this course, you should be able to:

  • Explain what is meant by a process and a system and identify systems and processes in your workplace.
  • Define what is meant by a process, and give examples of workplace processes.
  • Explain what a flowchart is.
  • Draw a simple flowchart.
  • Define what is meant by a system, and give an example of a workplace system.
  • Explain what is meant by process management
  • Explain and illustrate what is meant by “owning a process”
  • Illustrate what is meant by input and output boundaries and interfaces
  • Discuss what is meant by a system, processes, sub-processes, tasks and actions
  • Illustrate your ability to use flowchart symbols in drawing a flowchart
  • Differentiate between the internal and external customers of the process/es in your workplace.
  • Draw a fishbone diagram for a process in your workplace.
  • Identify the “suppliers” to processes in your workplace and problems and potential problems that may result.
  • Implement and use control points in evaluating processes and identify appropriate measurements and methods of feedback.
  • List the 6 steps of Process Management.
  • Write an operational definition for a workplace process.
  • Build control points into processes and process flowcharts.
  • Explain the importance of measurements.
  • Identify the measurement critical for a workplace process and indicate how the measurement feedback could be presented.
  • Differentiate between incremental and breakthrough improvements in effecting improvements to processes. 

 

We’ve created our courses to suit your busy life! The duration of this course is based on a student guide where one 300 – 500 word article is read per day, and the assessment is done on a separate day after the relevant articles have been reviewed. But you can do the course in your own time and at your own pace. If you choose to do two readings per day, it will take you half of the estimated time, four readings per day means doing the course in a quarter of the time etc. We leave that decision up to you!

Current Status
Not Enrolled
Price
R 399,00
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Credit Card Payments

All Credit and Debit Card payments are processed through PayU. After submitting the discount code, you will be redirected to the PayU payment gateway, where you will be asked to enter your Nedbank card details in order complete the transaction.

After the payment has been successfully processed, you will be redirected back to the Educate24 site, and will be able to start your course immediately.

 

How to access your voucher on the Greenbacks app

 

All Nedbank Greenback members who wish to make use of this discount, please follow the check out process where you will be prompted on how to redeem your discount code

Simply download the Greenbacks app.
Select offers and Opt into the Educate24 deal to get access the voucher code that will entitle you to 25% off.
Once you’ve opted in, go to ‘More’ at the bottom of your screen and select ‘Coupons’.
If your coupon does not appear, please check again in a few minutes.
Visit www.educate24.co.za to purchase your online course.
Present your coupon code at checkout and pay with your Nedbank card.

Any Nedbank queries can be directed to this number: 0860 555 111

Why do you need my card number?

Educate24 will only use your card number to validate that you are a Capitec client.

 

Is it safe to enter my card number?

Yes it is safe. Educate24 does not store your card number and only use it to validate that you are a Capitec client.

 

 

Where can I find my card number?

Your card number is the 16 digit number on the back of your Capitec bank card.

 

 

All Capitec Card holders who wish to make use of this discount, please follow the check out process where you will be prompted on how to redeem your discount voucher