What is this Course About?
Managers manage people and “things” and it is the management of the “things” that we will be focusing on. When we manage “things” such as production, sales, service, we are actually managing “processes” and “systems”. Learning how to manage business processes will help you to:
- Explain what is meant by a process and a system and identify systems and processes in your workplace.
- Compile a flowchart for a process in your workplace.
- Compile a fishbone diagram illustrating the inputs/suppliers to a process in your workplace.
- Use flowcharts in analysing process deficiencies.
- Implement and use control points in evaluating processes and identify appropriate measurements and methods of feedback.
Who Should be doing This Course?
Managers who manage people and “things” – and it is the management of the “things” that we will be focusing on. When we manage “things” such as production, sales, service, we are actually managing “processes” and “systems”.
Learning Outcomes
After completing this course, you should be able to:
- Explain what is meant by a process and a system and identify systems and processes in your workplace.
- Define what is meant by a process, and give examples of workplace processes.
- Explain what a flowchart is.
- Draw a simple flowchart.
- Define what is meant by a system, and give an example of a workplace system.
- Explain what is meant by process management
- Explain and illustrate what is meant by “owning a process”
- Illustrate what is meant by input and output boundaries and interfaces
- Discuss what is meant by a system, processes, sub-processes, tasks and actions
- Illustrate your ability to use flowchart symbols in drawing a flowchart
- Differentiate between the internal and external customers of the process/es in your workplace.
- Draw a fishbone diagram for a process in your workplace.
- Identify the “suppliers” to processes in your workplace and problems and potential problems that may result.
- Implement and use control points in evaluating processes and identify appropriate measurements and methods of feedback.
- List the 6 steps of Process Management.
- Write an operational definition for a workplace process.
- Build control points into processes and process flowcharts.
- Explain the importance of measurements.
- Identify the measurement critical for a workplace process and indicate how the measurement feedback could be presented.
- Differentiate between incremental and breakthrough improvements in effecting improvements to processes.
We’ve created our courses to suit your busy life! The duration of this course is based on a student guide where one 300 – 500 word article is read per day, and the assessment is done on a separate day after the relevant articles have been reviewed. But you can do the course in your own time and at your own pace. If you choose to do two readings per day, it will take you half of the estimated time, four readings per day means doing the course in a quarter of the time etc. We leave that decision up to you!
