Business

Emotional Intelligence at Work

Definition

 

What does the phrase “emotional intelligence in the workplace” encompass?  There are five main areas of focus that are included in most studies:

  • Self-awareness – of emotions and self-worth, and confidence in one’s abilities.
  • Self-regulation – of emotions, standards of honesty, and adaptability.
  • Motivation – drive to achieve goals, commitment, and initiative.
  • Empathy – high sense of diversity, compassion, and is driven to assist others.
  • Social Skills – skills in conflict management, communication, and leadership.

 

Course Objectives:

 

  • Define and practice the areas of emotional intelligence in the workplace.
  • Identify and control your emotions.
  • Successfully communicate and maintain relationships with others.
  • Identify nonverbal communication and consider this information when engaging.
  • Successfully execute conflict resolution and overcome other obstacles in the workplace.
  • Exhibit empathy and reverence for others.
  • Identify anxious and stressful emotions and better control these negative emotions.

 

What is Covered:

 

  1. Module One: Getting Started
  2. Module Two: Introduction to Emotional Intelligence
  3. Module Three: Benefits
  4. Module Four: Social Skills
  5. Module Five: Reducing Anxiety and Stress
  6. Module Six: Conflict Resolution
  7. Module Seven: Relationship Management
  8. Module Eight: Overcoming Obstacles at Work
  9. Module Nine: Building Rapport
  10. Module Ten: Non-Verbal Communications
  11. Module Eleven: Emotional Awareness and Empathetic Accuracy
  12. Module Twelve: Wrapping Up
Current Status
Not Enrolled
Price
R799
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Credit Card Payments

All Credit and Debit Card payments are processed through PayU. After submitting the discount code, you will be redirected to the PayU payment gateway, where you will be asked to enter your Nedbank card details in order complete the transaction.

After the payment has been successfully processed, you will be redirected back to the Educate24 site, and will be able to start your course immediately.

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Simply download the Greenbacks app.
Select offers and Opt into the Educate24 deal to get access the voucher code that will entitle you to 25% off.
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If your coupon does not appear, please check again in a few minutes.
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All Capitec Card holders who wish to make use of this discount, please follow the check out process where you will be prompted on how to redeem your discount voucher