Definition
What does the phrase “emotional intelligence in the workplace” encompass? There are five main areas of focus that are included in most studies:
- Self-awareness – of emotions and self-worth, and confidence in one’s abilities.
- Self-regulation – of emotions, standards of honesty, and adaptability.
- Motivation – drive to achieve goals, commitment, and initiative.
- Empathy – high sense of diversity, compassion, and is driven to assist others.
- Social Skills – skills in conflict management, communication, and leadership.
Course Objectives:
- Define and practice the areas of emotional intelligence in the workplace.
- Identify and control your emotions.
- Successfully communicate and maintain relationships with others.
- Identify nonverbal communication and consider this information when engaging.
- Successfully execute conflict resolution and overcome other obstacles in the workplace.
- Exhibit empathy and reverence for others.
- Identify anxious and stressful emotions and better control these negative emotions.
What is Covered:
- Module One: Getting Started
- Module Two: Introduction to Emotional Intelligence
- Module Three: Benefits
- Module Four: Social Skills
- Module Five: Reducing Anxiety and Stress
- Module Six: Conflict Resolution
- Module Seven: Relationship Management
- Module Eight: Overcoming Obstacles at Work
- Module Nine: Building Rapport
- Module Ten: Non-Verbal Communications
- Module Eleven: Emotional Awareness and Empathetic Accuracy
- Module Twelve: Wrapping Up
