Business

Customer Service

Each and every one of us serves customers, whether we realise it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.

The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. You will be provided with a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

 

Course Objectives:

 

  • State what customer service means in relation to all your customers, both internal and external
  • Recognise how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal with difficult customers

What is Covered:

 

  1. Module One: Getting Started
  2. Module Two: Who We Are and What We Do
  3. Module Three: Establishing Your Attitude
  4. Module Four: Identifying and Addressing Customer Needs
  5. Module Five: Generating Return Business
  6. Module Six: In-Person Customer Service
  7. Module Seven: Giving Customer Service over the Phone
  8. Module Eight: Providing Electronic Customer Service
  9. Module Nine: Recovering Difficult Customers
  10. Module Ten: Understanding When to Escalate
  11. Module Eleven: Ten Things You Can Do to WOW Customers Every Time
  12. Module Twelve: Wrapping Up
Current Status
Not Enrolled
Price
R799
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Credit Card Payments

All Credit and Debit Card payments are processed through PayU. After submitting the discount code, you will be redirected to the PayU payment gateway, where you will be asked to enter your Nedbank card details in order complete the transaction.

After the payment has been successfully processed, you will be redirected back to the Educate24 site, and will be able to start your course immediately.

How to access your voucher on the Greenbacks app


All Nedbank Greenback members who wish to make use of this discount, please follow the check out process where you will be prompted on how to redeem your discount code

Simply download the Greenbacks app.
Select offers and Opt into the Educate24 deal to get access the voucher code that will entitle you to 25% off.
Once you’ve opted in, go to ‘More’ at the bottom of your screen and select ‘Coupons’.
If your coupon does not appear, please check again in a few minutes.
Visit www.educate24.co.za to purchase your online course.
Present your coupon code at checkout and pay with your Nedbank card.

Any Nedbank queries can be directed to this number: 0860 555 111

Why do you need my card number?

Educate24 will only use your card number to validate that you are a Capitec client.

Is it safe to enter my card number?

Yes it is safe. Educate24 does not store your card number and only use it to validate that you are a Capitec client.

Where can I find my card number?

Your card number is the 16 digit nmber on the front of your Capitec bank card.

All Capitec Card holders who wish to make use of this discount, please follow the check out process where you will be prompted on how to redeem your discount voucher