This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:
- You met someone important and had no idea what to say or do?
- You spilled soup all over yourself at an important business event?
- You showed up at an important meeting under or overdressed?
Let’s face it: we’ve all had those embarrassing etiquette gaffes. Our Business Etiquette course will help you look and sound your best no matter what the situation.
Course Objectives:
- Define etiquette and provide an example of how etiquette can be of value to a company or organisation.
- Understand the guidelines on how to make effective introductions.
- Identify the 3 C’s of a good impression.
- Understand how to use a business card effectively.
- Identify and practice at least one way to remember names.
- Identify the 3 steps in giving a handshake.
- Enumerate the four levels of conversation and provide an example for each.
- Understand place settings, napkin etiquette and basic table manners.
- Understand the meaning of colors in dressing for success.
- Differentiate among the dressy casual, semi-formal, formal and black tie dress code.
What is Covered:
- Module One: Getting Started
- Module Two: Understanding Etiquette
- Module Three: Networking for Success
- Module Four: The Meet and Greet
- Module Five: The Dining in Style
- Module Six: Eating Out
- Module Seven: Business Email Etiquette
- Module Eight: Phone Etiquette
- Module Nine: The Written Letter
- Module Ten: Dressing for Success
- Module Eleven: International Etiquette
- Module Twelve: Wrapping Up
