Understanding Customer Needs in a Call Centre
| This course will be teaching you how to identify your customers’ needs within a contact centre environment. This course is intended to enhance the provision of entry level service within the contact centre industry. |
| In this course you will learn about: | · Demonstrating and applying knowledge of computer packages within a contact centre.
· Inputting data onto company specific packages within a contact centre. · Verifying data onto company specific packages within a contact centre. · Identify customer needs in a contact centre. · Respond to customer needs in a contact centre. · Provide information to customers. |
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